Contract Manager

Location: Richmond, TW2 7SG

Permanent - 40 hours per week, Monday to Friday 

Salary: Competitive salary + benefits + company car 

Ready to make an impact?

As a Contract Manager in the Waste and Recycling team at our Richmond-based depot, you'll lead and manage the performance of an outsourced, local authority contract portfolio. You'll ensure our community and client receive the highest standards in waste and recycling services.

This is an exciting opportunity for a strategic and passionate leader to take ownership of the contract and lead the way in innovation, service improvement and expansion.

You'll have the autonomy to create and implement a strategy for success - but you won't be doing it alone. You'll be joining a supportive senior leadership team and a company that's as dedicated to the delivery of quality public services as it is about your ongoing career growth. That includes industry-specific training, courses, and clear career development paths, all designed to ensure your ongoing success and a lasting, fulfilling career with Serco. 

You'll be entrusted to:

• Lead, manage, and be responsible for the performance of the contract
• Champion continuous improvement and contract growth processes
• Seek opportunities to increase and introduce new services
• Ensure KPI performance requirements are met
• Drive for change and innovation in the contract to meet future challenges
• Develop and maintain effective relationships with stakeholders
• Produce management reports and manage staff and equipment
• Oversee the absence and welfare of all employees
• Identify commercial planning requirements and opportunities
• Implement exemplary service standards and monitor service delivery
• Ensure all employees receive the required training and career development plans
• Monitor financial and operational performance to ensure cost-effectiveness and efficiency

Does this sound like you?

You'll be a great fit for this role if you have:

• Experience as a Contract Manager or Operations Manager
• Experience managing a large blue-collar workforce, preferably in Environmental Services or Grounds Maintenance
• Strategic leadership skills and the ability to make sound data-based business decisions
• Experience managing relationships with trade union representatives and Local Authority clients
• Experience in business development, transformation, and project management
• Strong communication skills to inspire and engage others
• A hands-on approach and visibility with the workforce

It's also desirable - but not essential - to hold a Management degree or level 5 qualification, or a Transport Manager Certificate of Professional Competence (CPC).

Because this is a place for you

Our people are integral to everything we do. That's why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car 
• Private medical insurance
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.