Credit Controller Glasgow | Hybrid Working An exciting opportunity has arisen for two experienced Credit Controllers to join a growing Group Shared Services function within a leading professional services organisation.
This is an excellent opportunity for a collections professional who enjoys building relationships, managing a varied ledger and contributing to a collaborative and evolving finance function.
The Opportunity Joining a Credit Control team of approximately seven professionals, you will be responsible for managing a large and diverse portfolio of accounts across the UK and Ireland. You'll play a key role in cash flow management, collections activity and dispute resolution, whilst maintaining positive working relationships with both customers and internal stakeholders.
The business is currently undergoing an exciting period of growth, with a new Credit Control Manager joining the team and a new credit control system being implemented. As such, this role will suit someone who is adaptable, organised and enjoys working in a changing environment.
Key Responsibilities- Managing a portfolio of approximately 800 customer accounts, with around 150 active overdue accounts at any given time.
- Proactively chasing overdue invoices via telephone, email and written correspondence.
- Managing the full collections cycle from initial reminders through to legal escalation.
- Negotiating payment plans within agreed authorisation limits.
- Investigating and resolving customer disputes and billing queries.
- Liaising with Partners and internal stakeholders to resolve outstanding issues.
- Taking customer payments and setting up direct debits.
- Maintaining accurate records within Practice Engine and Excel.
- Allocating customer payments and reconciling customer accounts.
- Processing credit notes, refunds and adjustments.
- Producing aged debt reports and collections performance metrics.
- Liaising with external solicitors and debt collection agencies when required.
- Supporting month-end reporting activities.
About You - We're keen to speak with individuals who can demonstrate:
- A minimum of 5 years' experience within Credit Control or Collections.
- Experience managing a high-volume debtor ledger independently.
- Strong communication skills with the confidence to have firm but professional conversations.
- Experience working with both internal and external stakeholders at all levels.
- Excellent organisation and workload management skills.
- Strong Excel skills, including VLOOKUPs and reporting.
- A proactive and adaptable approach to change and process improvement.
- A collaborative attitude and willingness to support wider team activities.
- Experience within a professional services environment would be advantageous but is not essential.
What's on Offer?- Hybrid working arrangement.
- Professional development and study support opportunities.
- A collaborative and supportive team environment.
- Exposure to a growing business undergoing significant transformation and acquisition activity.
- Long-term development within an established and expanding organisation.
