CRM Product Owner – HIRING ASAP Start Date: ASAP
Duration: 3 Months (View to extend)
Location: Remote (UK Based)
Rate: £400 - £500 per day, outside IR35
Summary The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function.
This is a critical, hands-on role focused on maximising the commercial value of Fibre CRM — driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well-governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities.
Responsibilities- Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
- Drive adoption plan, usage targets and comms cadence.
- Shape solution approach with CRM Admin input on feasibility/config options.
- Ensure capability is enabled and measurable via dashboards that evidence adoption.
- Helpdesk & support model
- Supplier management & release planning
- Access management (joiners/movers/leavers)
- Data quality & integrity
- Change control & backlog.
- Release management.
- Training, comms & adoption (ongoing)
- Engagement letters governance
- Compliance / audits / security
Key Skills Essential- Direct experience with Fibre CRM
- Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
- Strong Product Owner or product leadership background
- Experience leading CRM adoption across multiple teams.
- Strong stakeholder management, including senior partners and directors.
- Experience managing releases, UAT, and go/no-go decisions.
- Comfortable working in regulated or governance-heavy environments.
Bonus- Experience with Salesforce, Dynamics, or similar CRM platforms.
- Background in professional services or accountancy firms
- Exposure to accounting tools (Iris, Sage, Xero, QuickBooks)
