Customer Care Executive

Location: Watton, IP25 6JB

Job Type: 6 month fixed term contract 

Working Hours: Monday - Friday between the hours of 8am-6pm, flexible working during operational hours
Salary: £25,625.00 per annum plus excellant benefits 

Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.

 Your main responsibilities:

• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

What you'll need
 

• Prior experience within a customer service and office environment
• You will confidently follow established procedures and processes, working well independently as well as a team player
   

Skills Required

• Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Maintain good customer relations.
• Meet personal targets and work towards team targets

What we offer  

• 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.