Customer Service Advisor

Customer Service Advisor needed!

Salary: £13.69 per hour

Location: Benton House, NE7

Hours: Monday - Friday 8.30am - 4.30pm

Till May 2026

To take calls from social housing customers reporting a repair. A typical example would be a customer reporting a fault with their boiler.

Free car parking and excellent metro and bus access.

Key job element
* A passion for serving customers in a contact centre and face to face to face environment to
deliver outstanding customer services that resolve as many interactions as possible at the first
point of contact.
* Ability to build rapport to understand customer needs and suggest appropriate solutions.
* Ability to effectively resolve difficult situations.
* Ability to remain calm and make decisions in a challenging environment
* Record outcomes and update systems, including CRM with accurate information.

Essential Criteria
* Excellent customer service, empathy and rapport building skills with a diverse range of customers.
* Resilient under pressure and able to make decisions in a busy environment and on potentially life critical calls.
* Confidence in effectively dealing with challenging situations.
* Able to multitask and meet deadlines.
* Track record of achieving KPI's in the delivery of front-line customer services.
* Able to effectively handle customer complaints to provide a positive customer experience and resolution in accordance with relevant policies and procedures.
* Strong written skills to update various systems and serve customers via non-telephony channels.
* Attention to detail to support CCTV monitoring services.
* Track record of personal development.
* Computer literate, experience of using PC's to input and extract data and familiar with use of Microsoft Windows and Office software.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.