Customer Service Apprentice
Location: NorthLink Ferries, Stromness and Kirkwall
Working Hours: Full Time, 35 hours per week, working shift pattern
Salary: £26,928 + Excellent Corporate Benefits Package
Apprenticeship Qualification: SCQF Level 5-6
Expected Duration: 24 month FTC with 3 months probationary period
We have a great opportunity for a Customer Service Apprentice to join our team at NorthLink Ferries. Working in our busy Contact Centre, Stromness and Hatston ports and the Kirkwall office where you'll be part of our Customer Service team who work hard to provide an excellent first point of contact and a high-quality service to customers via telephone, face to face, email and LiveChat. There will be administration duties within one of Transport's flagship contracts. You will make reservations and understand what passengers want from their NorthLink Ferries experience, assist in the effective running of the department and work as part of the team.
We have a strong commitment to apprentices and training. As a Modern Apprentice with us you will be provided with unparalleled support throughout the duration of your programme to achieve a nationally recognised qualification. You will develop the skills you need for the job by working alongside your colleagues, getting hands on experience, and gaining industry relevant skills. You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.
What you'll be doing:
What you need to do the role:
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco's Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
Why come and work for us:
What Serco Offers:
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.