Customer Service Rep

Customer service rep needed!

Salary: £13.26 per hour

Location: REDCAR, TS10

Hours: Monday - Friday 9am - 5pm

Till May 2026

This position will predominantly be handling telephone queries and basic administration duties in relation to the introduction of Food Waste collections within the borough.

Key duties and responsibilities:

1. Provide a high-quality Customer Service to the citizens of the Borough, elected Members, partners and other stakeholders.

2. Respond accurately and competently to all enquiries resolving them at first point of contact where possible and raise service requests to the appropriate service department as required.

3. To be responsible for attending customer access points as required during service periods when the Customer Services Team Leader is not available to instruct attendance.

4. To take payments for services as required and to be responsible for the accuracy of all such transactions handled.

5. To undertake a range of administrative duties in delivery of the service which includes but is not limited to monitoring and responding to generic emails and undertaking call back requests.

6. Meet defined and agreed performance standards for all aspects of the role.

7. Maintain accurate records on the appropriate ICT administration systems.

Essential experience
Experience of working in a customer service environment.
* Experience of working with the public by telephone and/or face to face
* Experience of dealing with public sector service enquiries including cash handling
* Experience of statistical record keeping
* Experience of using ICT systems
* Experience of working within legislation and professional guidelines and providing customer advice within these.
* Experience of delivering customer service within a customer excellence quality framework * Housing and Council Tax technical assessment or advisory experience.
* Experience of working in a contact centre environment
* Experience of CRM systems /Civica 360 and Iworld/Anite systems
* Experience of dealing with complaints/complex enquiries
* Experience of using telephone call handling systems

Please apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.