Customer Service Support Officer

Customer Service Support Officer required!
Salary: £12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room duties

Must have -

• Must have customer service experience
• Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
• Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
• Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
• Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.