Defence Business Services (DBS) Developer - MoD - HEO

Location

Tomlinson House, Thornton-Cleveleys, Lancashire, North West

About the job

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence?  

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

Our Vision - To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.  

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

Job description

Within DBS, the Digital, Information & Technology (DIT) team is responsible for management, support and delivery of the DBS information technology systems and the provision of accurate and timely management information to our customers.

Within DIT this role supports thousands of users across defence and a significant number of key defence activities utilising Oracle EBusiness Suite for our Finance and Commercial activities and Remedy for DBS’ core change, case and incident management.

As a Software Developer you will be responsible for, but not limited to:

Supporting live services, actioning all relevant and ever-greening activities and implementing all associated change.
You will be required to support live systems (incident management and resolution), delivery of minor change (Urgent fix, business or Oracle driven) and support projects across a single service line.
You will be required to manage user relationships, work independently (limited Senior Developer support available) to investigate and resolve issues/concerns escalating where necessary, providing timely system related advice.
Develop software to meet user needs, unit test and following best practice release management protocols.
Assist with the creation of system designs using the appropriate standards, tools and methods.

Person Specification

Key Responsibilities

Incident Management (Investigation, resolution, Oracle escalation, communication)
Software development and implementation
Unit testing and release management (GitLab)
Documentations (Configuration)
Relationship management with stakeholders (Product Owner, User, Functional Owner etc.)
Change Requests (Impact Assessment > Development of solution > testing > roll out communications)
Evergreening – provision of timely support during the rolling Oracle Mandatory Release process (Assessment > Business discussing/advice > Implement Configuration > Test and Support into live)

Person specification

Essential Criteria

Incident management process knowledge (Remedy and ticket management expertise)

Desirable Criteria

Functional Design Experience
Knowledge of Oracle products and support process
Application Support Service Delivery (Service Management)
Solution design and requirement assessment
Unit Testing
Release Management

Please note: Occasional travel will be required to other DBS sites and Head Office.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing
Delivering at Pace
Developing Self and Others

We only ask for evidence of these behaviours on your application form:

Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

Government Digital and Data Profession Capability Framework - Service Support Level - Working
Government Digital and Data Profession Capability Framework - Programming and Build (Software Engineer) Level - Practitioner

We only ask for evidence of these technical skills on your application form:

Government Digital and Data Profession Capability Framework - Service Support Level - Working