Delivery Assistant (Drivers Mate)

Job Role: Delivery Assistant (Drivers Mate)

Location: Ballyclare

Shifts: Tuesday- Saturday 7am-415pm

Pay Rate: £12.81

Your role:

Delivery Assistants support the Drivers- you will be safely delivering, installing and collecting of a range of electrical products into our customers' homes, which include White Goods, Televisions and cookers for a well-known electrical goods retailer.

Your responsibilities:

* To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property

* Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance

* To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary

* To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures

* To liaise with Manufacturers at the point of delivery when necessary

* To handle all products safely and with care, supporting your colleagues to do the same

* Able to meet the physical requirements of the role

* To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date

* Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)

* To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe

* To carry out the delivery and collection of tote boxes and products from our retail stores.

You will have:

* A passion for delivering excellent customer service

* Strong verbal communication, both on the phone and face-to-face in our customers' home

* To work flexibly, alone or collaboratively with colleagues, to ensure we win together

* To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training

* Takes responsibility for own learning and help us become the home for the best talent

* Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied

Please note an Access NI check will be required before starting this role.

Apply with your CV today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.