Desktop Support Technician Apprentice

Title: Desktop Support Technician Apprentice
Location: UK Defence Academy, Swindon, SN6 8LA
Working Week: 37 hours per week, Monday - Friday, 0800-1600, Friday finish at 1530
Salary: £22,500 per annum plus benefits & 25 days annual leave​
Apprenticeship Qualification: IT Technician level 3  
Expected Apprenticeship Duration: 12 months apprenticeship

Start date: July 2025

Serco have an exciting new apprenticeship role as an Apprentice Desktop Support Technician based at the Defence Academy. As part of your apprenticeship, you will be working in the IT team in areas such as PC hardware, software and help resolve any issues. You will have full training provided and learn on the job. This is a great opportunity to learn and develop your skills in IT at Serco. 

Main Accountabilities:

• Ensure that desktop related incidents identified through the Service Desk are resolved quickly and efficiently whilst ensuring that service level agreements are met.
• Provide 2nd line technical support and service to staff and students, including some overseas students, all with differing levels of computer literacy.
• Assist in the preparation, issue and collection of Defence Academy laptops
• Undertake configuration and support of client-based software including security software, system updates and application updates with training
• Undertake problem management tasks identifying underlying causes and providing solutions to commonly occurring faults. 
• Carry out hardware maintenance and repair taking account of manufacturers warranties 

What you'll need to do the role:

• Understanding of Microsoft Windows and Microsoft Office 365
• Must have a flexible approach with an ability to adapt to a constantly changing environment
• Maths and English GCSE grade A-C/9-4 or equivalent
• PC literate, with a good level of experience in MS Office including Outlook and Teams
• Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
• Ability to work in a team environment or individually

Why Join Us?

• Opportunities for professional growth and development
• A supportive and collaborative team culture
• The chance to make a meaningful impact in our organisation

If you're ready to take the next step in your career and lead with passion and purpose, apply today!

What we offer:

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Mental Health First Aider support on site.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the National Security Vetting (NSV) website https://www.gov.uk/security-vetting-and-clearance.

Advert closing date: Sunday 15th June 2025

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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