Domestic Services Support Manager

Domestic Services Support Manager

Education Establishment | Southampton

Full-Time | Campus Based | £36,636 -£44,746

Lead a High-Performing Cleaning Service and make a lasting impact across a multi-site educational environment.

About the Role

Reporting to the Campus Services Manager, you will lead domestic and cleaning operations across academic, residential and public-facing facilities, ensuring high standards of cleanliness, customer satisfaction and regulatory compliance.

Key Responsibilities

* Lead, motivate and develop Assistant Managers, Supervisors and Cleaning Teams.

* Set operational plans, quality standards and performance targets.

* Manage recruitment, workforce planning, attendance and staff development.

* Drive continuous improvement and customer service excellence.

* Manage budgets, supplier relationships and financial performance.

* Ensure full compliance with Health & Safety and legal requirements.

* Support business planning and deputise for the Campus Services Manager when required.

About You

* Significant experience delivering cleaning or facilities services through managers and supervisors.

* Extensive knowledge of cleaning methods, equipment, products and industry best practice.

* Strong leadership, coaching and people management skills.

* Experience managing budgets, resources and operational performance.

* Excellent communication and stakeholder engagement skills.

* Level 5 or Level 6 qualification (or equivalent professional experience).

Desirable

* BICSc Trainer and Assessor qualification or equivalent.

* Membership of a relevant professional body.

* Experience of service transformation, procurement and continuous improvement initiatives.

Additional Information

Primarily campus-based with occasional flexible hours required to support operational needs. Regular travel between sites within the Southampton area may be required.

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