Exams Administrator

Salary: £24,068.00 - £24,670.00

Location: HMP Dovegate - Uttoxeter
Contract: permanent

Hours: 40 Monday - Friday 08:00 - 16:30

Free on-site parking, complimentary lunch, and access to gym facilities as part of employee benefits.

Here at HMP Dovegate we have an exciting opportunity to join our education team as a Exams Administrator. Are you self-motivated and able to work independently? Do you have excellent organisational skills? This may be the role for you. You will, coordinate, administer, maintain and develop the examinations and quality assurance practices for the education and training department at HMP Dovegate. Completion of all, paperwork required meeting internal and external audit requirements.

Following the guidance issued by both the Awarding Body and the College with regard to assessment practice and the completion of documentation. Full compliance with the establishment's Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented.

Guiding and supporting assessors to ensure quality and consistency of assessment while undertaking staff development appropriate to the contractual requirements of the post and the needs of the provision.

The invigilation of exams is also a key role of this post, and as such involves prisoner contact. As the needs of the College change so the job profile, duties, and location of the role within the College may be adjusted accordingly.

Key Accountabilities 

• Submission of monthly reports to management including but not limited to - Exam pass/fail rates for curriculum areas 
• Attendance data and end of month figures with the relevant examination results within specific timescales.
• To verify assessment decisions and manage the quality of delivery to ensure criteria and guided learning hours are met.
• Co-ordinate the timely ordering of examination papers, registration, data recording and certification claims for learners.
• Ensure exam boxes are well maintained and appropriate for use. Work as part of the education team in an efficient and professional manner demonstrating a positive attitude to change and show flexibility in the workplace.
• To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially.
• Ensure you are aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area.
• To understand all relevant policies and procedures and provide help and support in all areas of the function as required by your line manager. Assist in other area(s) of the prison when instructed and directed by senior management. Adhere to the sickness reporting guidelines set out at induction. Undertake other duties as directed by senior management.

Qualifications:

ECDL/Computer Qualifications at Level 2

Grade C, Level 2 equivalent or above in Maths and English

Experience

• Proven track record in roles requiring strong interpersonal, verbal, and written communication skills.

• Demonstrated adaptability and resilience in high-pressure environments with tight deadlines.

• Proactive in identifying and implementing solutions to challenges.

• Collaborative team player with a history of building strong, effective working relationships.

• Experience within a custodial environment is desirable and considered an asset.

Skills and Abilities

• Skilled in developing and maintaining productive working relationships across teams.

• Accurate and efficient in data entry with strong attention to detail.

• Proficient in a range of office-based computer applications.

• Takes initiative in self-directed learning and professional development to meet evolving needs.

• Builds and maintains effective internal and external partnerships.

• Works closely with education staff to support learning and operational goals.

• Demonstrates innovation by streamlining practices and improving workflows.

• Keeps up to date with curriculum developments and requirements from awarding bodies, JCQ, and Ofsted.

• Maintains strict compliance with Data Protection and security protocols.

• Completes all mandatory training within required timeframes.

• Excellent IT, written, and oral communication skills.

• Confident in leading meetings and facilitating team discussions.

• Brings enthusiasm and motivation to target-driven environments.

Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

Pension up to - 6%
Employee Assistance Programme
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco Benefits package
A safe and supportive culture
A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.