The FM Manager is responsible for providing leadership, supporting the Contract Manager (CM), ensuring compliance with G4S policies and procedures, coordinating Health & Safety processes, and overseeing the day-to-day management of facilities services. The role combines operational management, administration, compliance, HR support, and client liaison responsibilities.
Main Responsibilities
HR & People Management
- Coordinate recruitment and selection activities.
- Complete ATRs and liaise with recruitment agencies.
- Arrange interviews and communicate outcomes.
- Manage inductions and onboarding.
- Ensure contracts are issued following probation.
- Coordinate DBS checks, vetting, and renewals.
- Track probation reviews and staff development.
- Maintain training records and training matrix.
- Support Employee Development Reviews (EDRs).
Health & Safety
- Support the Contract Manager with H&S reporting and statistics.
- Maintain compliance trackers and records.
- Ensure compliance with the Health and Safety at Work Act 1974.
- Ensure statutory compliance across the site.
- Monitor and achieve contract KPIs and SLAs.
- Support accident reporting and investigations.
Operational & Contract Management
- Assist with Paymech administration and reporting.
- Support Hard Services and operational teams.
- Attend and contribute to operational and client meetings.
- Maintain service standards and security requirements.
- Produce reports and complete administrative tasks within deadlines.
- Undertake additional management duties as required.
Key Competencies
- Leadership
- Communication
- Client relationship management
- Collaboration and teamwork
- Organisation and planning
- Analytical thinking
- Report writing
- Customer focus
- Accuracy and attention to detail
- Ability to work with complexity
Essential Skills & Experience
- Strong Microsoft Office and IT skills.
- Minute-taking experience.
- Ability to work with people at all levels.
- Excellent organisational skills.
- Strong problem-solving abilities.
- Experience with:
- Paymech Administration
- COSHH
- CAFM systems
- Compliance management
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
