File Quality Checker – Mortgage & Protection
Location: Norfolk/ Suffolk (once a week in office, largely remote)

We're recruiting for a Business Quality Assessor to join the compliance function of a mortgage network, providing dedicated QA oversight for one of its largest intermediary partner firms. This is a hands-on quality assurance role covering both file and call auditing, ensuring mortgage and protection advice meets FCA standards and that customers consistently receive good outcomes.

Responsibilities

Conduct detailed reviews of mortgage and protection advice files and calls, assessing suitability, documentation quality, and compliance with FCA regulations (including MCOB, ICOBS, and Consumer Duty)
Deliver structured, actionable feedback to advisers to improve advice quality and regulatory understanding
Act as the primary QA point of contact for a major partner firm, providing oversight and constructive challenge on quality and risk
Identify trends, risks, and systemic issues, escalating high-risk findings in line with governance procedures
Produce clear QA reports and contribute to management information and reporting
Primarily covers first-charge mortgages, with second-charge business expected to follow

Requirements

Significant experience in mortgage and protection advice file/call QA, ideally from an intermediary or broker background (small-to-medium firm experience preferred)
Strong working knowledge of FCA regulations, including MCOB, ICOBS, and Consumer Duty
Confident, diplomatic communicator with a track record of coaching advisers and influencing behaviour
Strong analytical skills and attention to detail
CeMAP or equivalent qualification desirable (support available to obtain this if not already held)
Full UK driving licence required, with willingness to travel occasionally to partner offices