Font of House Coordinator

Blue Arrow is recruiting a Front of House Coordinator to join our clients team based in the Swansea area.

Salary: £28,000p.a
Hours work: Monday to Friday (hours to be discussed)
Contract: Permanent

Purpose of the role:-
Our client is looking for an energetic, motivated individual to provide a welcoming and professional service to all visitors and to manage the day to day running of the building, its visitors and tenants.

Front of House and Reception:
* Handle phone calls, emails and enquiries on behalf of the building and serviced office company.
* Manage incoming and outgoing post and deliveries.
* Maintain the reception and common areas to a high standard (leasing with building manager and cleaning company as necessary).

Client and Office Management
* Manage client onboarding including office tours, agreements and set up.
* Assist in administering serviced office and virtual office agreements, ensuring documentation is accurate and compliant.
* Coordinate meeting room bookings and ensure spaces are prepared to appropriate standard.
* Handle tenant queries promptly and professionally, maintaining excellent client relationships.
* Promote and upsell meeting rooms, additional services and upgrades to maximise revenue.
* Assist with tenant communications, newsletters and community building actives.
* Ensure office and communal spaces are clean well presentation and maintained in coordination with cleaners/suppliers.

Operational Support
* Liaise with building manager, cleaners, suppliers, contractors and service providers to ensure smooth building operations.
* Maintain office supplies and place orders when required.
* Report and follow up on any maintenance or facilities issues.
* Support marketing efforts by assisting tours, viewing and promotional activities.
* Contribute ideas to improve client services, tenant retention and operational efficiency.

Skills & Experience
* Strong customer service and client relationship skills. Previous experience in reception, office administration or hospitality or serviced offices preferred.
* Excellent organisation and administrative ability with attention to detail.
* Confident in handling financial processes (invoices, payments report).
* Ability to work independently and take ownership of responsibilities.
* Proficient in Microsoft Office Suits, experience with CRM or serviced office software an advantage.

Personal Attributes
* Professional, approachable and confident.
* Strong communicator with excellent interpersonal skills.
* Proactive, solutions focused and highly organised.
* Comfortable multitasking in a dynamic work environment.

If you feel you would be suitable for the above role, please submit your CV for immediate response.