Front End Developer - HMRC - HEO

Location

Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

Visit our YouTube channel to watch the full series and come and discover your potential.

This vacancy sits within HMRC’s Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support.

You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective.

SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience.

We are working closely with the other platform groups and their partners to bring those IT Systems and Services together.

We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes.

 

Job description

We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation.

You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards.

Person specification

Develop and enhance features within the ServiceNow platform.

Support incident and problem management assigned to Platform Support.

Implement service requests and technical change delivery.

Implement patches and upgrades to ensure the platform remains secure, stable, and current.

Collaborate with analysts and architects to design technical solutions.

Manage IT incidents, perform vendor liaison, and ensure timely resolution.

Maintain service level agreements (SLAs) and workflow configurations.

Ensure secure access management using Active Directory.

Work across teams to scope and deliver new tooling requirements.

Provide outstanding customer service and internal communications.

Support quality documentation, internal policy, and platform compliance.

Manage data imports and reporting for supported tools.

Participate actively in Agile ceremonies and team collaboration.

Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout.

Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below.

Essential Criteria 

Proficiency in platform development – Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP.

Understanding of IT Service Management (ITSM) and ITIL – Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization.

Problem-solving skills – Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency.

Communication and collaboration – Ability to engage with stakeholders, translate business needs into technical solutions.

Knowledge of Agile methodologies – Experience working in Agile or DevOps environments.

Security and compliance awareness – Understanding of data security, governance, and compliance best practices.

Continuous learning mindset – Willingness to adapt to platform updates, ITIL advancements, and new capabilities.

User Access Management skills – Knowledge of identity and access control, role-based permissions, and security best practices.

Active Directory expertise – Experience managing authentication, group policies, single sign-on (SSO), and directory services integration.

Desirable Criteria 

Have achieved ITIL4 Foundation or greater.

Experience & Understanding of ServiceNow platform.

Expertise in JavaScript or PowerShell.

Service Now Accreditation of Certified System Administrator.
 

Other Information

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle
Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds
Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth
Telford Plaza, Telford - moving to Parkside Court, Telford
Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford 

You will be given more information about what this means at the job offer stage