Head of Products and Applications - Competition & Markets Authority - G6

Location

Belfast, Cardiff, Edinburgh, London, Manchester

About the job

Job summary

The Competition and Markets Authority has established an Executive Directorate for Data, Technology, and Insight (DTI), which encompasses our expertise in data science, data engineering, artificial intelligence, behavioural science, technology insight, and digital forensics, as well as technology systems, architecture, digital products and tooling.

The Technology and Digital (T&D) Department provides support and technical business solutions for all CMA staff across all office locations and comprises of five teams - Change Delivery, Service Desk, Infrastructure, Enterprise Application Solutions and End-User Computing (EUC).

The Competition and Markets Authority (CMA) is seeking a Head of Products and Applications to act as part Product Owner, part Business Relationship manager and be directly responsible for the second line team that support our Enterprise Applications and Systems Development.

About the Competition and Markets Authority (CMA)

The CMA is an independent non-ministerial UK government department and is the UK’s principal competition and consumer protection authority. We help people, businesses, and the UK economy by promoting competitive markets and tackling unfair behaviour.

We provide the opportunity to work across all sectors of the UK economy, undertaking objective, evidence-based analysis that can have a direct and substantial impact on the economy and economic prosperity.

You can read more about the CMA and the work we do in our Candidate Information Pack .

Job description

What you will do

The Head of Products and Applications is key to providing support for the critical applications that CMA use which include our ERP Software, Unit 4 Business World (Agresso), the Microsoft Office 365 eco-system (including Dynamics 365, our Digital Case Management System, SharePoint Online and associated SharePoint applications such as Casework Hub and RTP/STA, and other specialist applications. 

You will provide application team representation on ongoing application delivery projects as required.

In addition, you will engage with all departments across the CMA, and with external suppliers about the introduction of new solutions that will improve business efficiency and security.

For full details about the role responsibilities please review the attached role profile.

What we can offer you

In return the CMA is a hugely diverse, rewarding and stimulating place to work – an opportunity to work for the public good and to stretch and develop yourself in doing so. We offer generous benefits, including an excellent pension scheme, at least 25 days leave (increasing to 30 over five years), and generous maternity/paternity leave provision. You can also take advantage of interest-free season ticket loans, a cycle to work scheme, our employee assistance programme and flexible working options.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our guidance document.

Experience of working with and troubleshooting Unit4 Business World (Agresso), SharePoint Online and M365 Application Software (Lead Criteria)
Significant experience leading enterprise application support teams using a Product based approach and a proven track record managing Microsoft-based enterprise applications with Microsoft certifications (e.g, Azure Administrator, Dynamics 365, Power Platform). (Lead Criteria)
Experience of working in an environment which uses IT Service Desk Procedures, Service Level Agreements and Supplier Management.
Experience supporting internally developed applications and working in Agile/DevOps environments with ideally some certification (e.g., Scrum Master, Azure DevOps Engineer).
Experience in a regulated or compliance-heavy business and knowledge of vendor and third-party support management.
Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing.
Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate.
Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and issue resolution.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Managing a Quality Service
Working Together
Communicating and Influencing
Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

Collaboration platforms (including SharePoint and Dynamics)