Location: KENT
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry, who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Proven experience working in a help desk or coordinator role within a Construction or FM environment.
Strong verbal and written communication; confident dealing with clients and engineers.
Competent user of Microsoft Office (Excel, Outlook, Word).
Experience working in a Service & Maintenance or Facilities Management setting.
Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
Previous experience liaising with engineers and subcontractors.
Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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