Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract: Full Time, Permanent
Location: RAF Croughton, Brackley, NN13 5NQ
Working Hours: 40 hours per week, Monday to Friday
Salary: £27,000 per year
Join Our Team as a Helpdesk & Scheduling Coordinator!
Are you highly organised, proactive, and eager to play a key role in a fast-paced operational environment? We are seeking a dynamic and detail-oriented Helpdesk & Scheduling Coordinator to join our team. This role is pivotal in ensuring the smooth delivery of maintenance operations and service excellence across RAF Croughton.
About the Role
Reporting to the Built Estate Manager, the Helpdesk & Scheduling Coordinator is responsible for overseeing the scheduling of planned maintenance tasks, coordinating administrative functions, and ensuring compliance with operational procedures and company standards. You will manage daily workflows, maintain data accuracy, and act as a key point of contact for both internal stakeholders and service users.
You will coordinate the completion and closure of all planned maintenance tasks, ensuring that they are managed in accordance with Service Level Agreements. Each day, you will monitor and report on the status of open work orders, support site managers with administrative duties, and raise and manage purchase orders when required. The role also includes managing site records such as sign-in sheets and timesheets, arranging escorts when needed, and maintaining effective communication with all stakeholders.
You will attend daily and weekly performance meetings, contribute to performance reporting, and provide monthly analysis of key performance trends. You will also support the induction and onboarding of new starters and ensure all health and safety procedures, including PPE usage and risk assessments, are fully adhered to.
What you'll need;
We are looking for someone who is highly organised, communicative, and capable of managing multiple priorities in a high-performance environment. You should be confident handling data, possess excellent attention to detail, and be comfortable engaging with both internal and external stakeholders. Previous experience in a helpdesk or scheduling role, ideally within facilities management or a similar sector, is desirable.
This is a fantastic opportunity to contribute to the success of a forward-thinking team that values performance, quality, and continuous improvement. You will have the opportunity to work closely with senior leadership, make a measurable impact on operational outcomes, and grow within a supportive and dynamic organisation.
What we offer;
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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