Helpdesk Coordinator / Scheduler

📍 Dartford, Kent
🕒 Monday to Friday | 8:00am - 5:00pm
🏢 100% Office Based
💷 Competitive Salary
📋 Permanent | Full Time

Are you highly organised, thrive in a fast-paced environment, and enjoy being the person who keeps everything running smoothly?

We are looking for an experienced Helpdesk Coordinator / Scheduler to join a busy and growing team. This is a varied role where you will be responsible for coordinating engineers, managing client requests, scheduling maintenance works and ensuring that jobs are completed efficiently and invoiced accurately.

This role would suit someone who has experience working within Facilities Management, Construction, Building Services, Property Maintenance or an Engineering environment, where booking engineers and managing multiple priorities is second nature.

The Role

As the Helpdesk Coordinator, you will be the central point of contact for both clients and engineers, ensuring works are allocated, completed and invoiced efficiently.

Key Responsibilities

• Scheduling and allocating engineers to reactive and planned maintenance works
• Managing incoming client requests via phone and email
• Raising and processing work orders
• Monitoring job progress and providing updates to clients
• Liaising with engineers regarding attendance, materials and completed works
• Preparing and sending client invoices
• Ensuring completed works are accurately costed and invoiced in a timely manner
• Maintaining accurate records using Excel and internal systems
• Ensuring service level agreements (SLAs) are achieved
• Chasing outstanding paperwork and completed job sheets
• Supporting the wider operations team with administrative tasks
• Building strong relationships with clients, suppliers and engineers
• Managing multiple jobs and priorities within a fast-paced environment

What We're Looking For

✅ Previous experience in a Helpdesk, Service Coordinator, Scheduler, Planner, Contract Support or similar role

✅ Experience booking engineers, maintenance operatives or tradespeople

✅ Ideally experience within the Facilities Management, Construction, Building Services or Property Maintenance sectors

✅ Experience processing invoices, purchase orders and general administration

✅ Strong Microsoft Excel skills

✅ Excellent organisational and time management skills

✅ Ability to work under pressure and manage a high volume of jobs

✅ Strong communication and customer service skills

✅ A proactive, positive and professional approach

✅ Ability to work independently and as part of a team

What's On Offer?

• Competitive salary
• Full-time permanent position
• Monday to Friday working hours
• Stable and growing business
• Friendly and supportive team
• Career progression opportunities
• Ongoing training and development
• Free parking

About You

You will be someone who enjoys working in a busy environment, is confident dealing with clients and engineers, and can keep calm when juggling multiple tasks. You will take pride in delivering excellent service, have strong attention to detail and enjoy being a key part of a successful operations team.

If you have experience coordinating engineers, scheduling works, processing invoices and delivering excellent customer service within a Facilities Management, Engineering or Construction environment, we'd love to hear from you.

Apply today to be considered for this exciting opportunity. 🚀