Hospital Receptionist

Spire Little Aston Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.

Spire Little Aston Hospital is a leading private hospital in the Midlands, offering comprehensive hospital care to patients from Birmingham and the surrounding areas of the West Midlands and Staffordshire. The hospital has an exceptional reputation within a variety of specialties including Orthopaedics, Sports & Exercise Medicine, Cosmetics, Ophthalmic, Gynaecology, General Surgery & Physiotherapy.

We're dedicated to providing quality treatment and aftercare to our patients. This means ongoing investment in our facilities and our staff. We also have a dedicated Bone & Joint Clinic with leading orthopaedic consultants, Breast Care Centre and Spire Eye Centre.

Spire Healthcare was announced as winner of the 'Best Workplace for Learning and Development - Over 1,500 Nursing Staff category' at the Nursing Times Workforce Summit & Awards 2021. The award recognised the introduction of a whole range of learning and development initiatives for clinical and non-clinical colleagues, this includes Spire's dedicated apprenticeship team which supports a wide variety of apprenticeships including BSc Physiotherapy and MSc Advanced Clinical Practice.

Duties and Responsibilities

Welcoming, registering, including the accurate collection of credit card details and patient information.
Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
Compliance with NHS forms and processes.
Processing in-patient/out-patient charges.
Cash handling strictly within the parameters of the 'Handling Cash Policy'.
Discharge of patients onto computer system ensuring accuracy of all information.
Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

A personable individual with the ability to work on own initiative as well as part of a team
Good basic PC skills, including Word, Excel and Outlook
Excellent customer service skills
High degree of accuracy in administration
Great communication skills at all levels
Experience in a customer service environment
Experience with information management systems
Switchboard experience

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Free off-site parking for staff

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.