Housing Advice Officer

Housing Advice Officer needed!

Salary: £20.98ph

Location: Mandela House, CB2

Hours: Monday - Friday 9am - 5pm 37hs a week

Till July 2026

The purpose of this role is:
* To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed
on preventing and relieving homelessness while managing expectations.
* The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options.
* The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications.
* Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation.
* The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system.
* The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach.

Experience:
* Demonstrable experience of providing high level customer service
* Practical experience of providing complex advice to the public
* Practical experience of negotiating and exerting influence to achieve desired outcomes
* Interpreting and applying complex information including legislation, guidance
and caselaw
* Experience of working effectively on your own initiative
* Experience of contributing and working effectively as part of a team and wider organisation
Knowledge:
* Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions
* Understanding of the challenges faced by those experiencing homelessness

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.