At Ideal Response, we lead the way in damage restoration across the UK. With over 20 years of experience, we deliver emergency response, property restoration, environmental services, and specialist cleaning solutions with precision, care, and efficiency. Our mission is to provide peace of mind when disaster strikes, whether it's fire, flood, mould, or contamination.
We're not just a restoration company, we're a people-first business built on respect, integrity, and a "can-do" attitude. Our team is energetic, supportive, and target-driven, and we're looking for like-minded individuals to grow with us.
The Role
You'll be the first point of contact for inbound inquiries, helping customers navigate stressful situations with clarity and confidence. If you're driven by hitting targets and building rapport, and you want to be part of a company that values growth and teamwork, this could be the role for you!
Key Responsibilities
* Respond to inbound sales inquiries (phone, email, and web) from both residential and commercial clients
* Create accurate and timely quotations for a variety of restoration services including fire, flood, mould, and specialist cleaning
* Build trust and rapport with potential customers, understanding their needs and providing tailored solutions
* Maintain and develop your pipeline by following up with leads and progressing opportunities
* Collaborate with technicians, project managers, and fellow sales colleagues to ensure smooth service delivery
* Keep the CRM system updated with lead information, client communication, and task completion
* Support colleagues with diary management and scheduling sales meetings where needed
What We're Looking For
* Previous experience in a sales role (minimum 2 years preferred)
* Strong communication skills with a customer first mindset
* Enthusiasm for learning, self-development, and contributing to team goals
* Organised and proactive approach to managing tasks and leads
* Team player with a positive attitude and a sense of humour - we work hard, but we enjoy the journey too!
Why Join Us?
* Be part of a well established company with a strong reputation and exciting growth plans
* Join a welcoming, target-hitting team that celebrates success and supports one another
* Opportunities for ongoing training and career development
* Competitive salary and competative commission structure
* Casual and friendly working environment
* Be apart of team social events
Apply now to become part of a team that makes a real difference every day.
We look forward to hearing from you.
Recruitment for this position will be managed directly, so we kindly ask that agencies refrain from contacting us.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Casual dress
* Company events
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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