Infrastructure Hosting Engineer - Health and Safety Executive - HEO

Location

Bootle

About the job
Job summary

The Health and Safety Executive (HSE) is Britain’s national regulator of workplace health and safety. We are dedicated to protecting people and places and helping everyone lead safer and healthier lives.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Technology Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

Working Pattern

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.

Flexible working with working patterns will be agreed by your Line Manager which may include some Saturday work. 37-hour week based on a 5-day working week & 7.4 hours day.  You may be required to participate in an on-call rota. Occasional travel to other HSE offices and the 2nd data centre in Farnborough is also required.

Job description

You will support the management of the HSE’s hosting infrastructure, ensuring that the infrastructure (data centres, servers, storage arrays, backup appliances, load balancers, etc) remains available, performant to SLAs/OLAs and relevant to business requirements. You may have line management responsibility for one or more Hosting Team members.  

You will monitor the hosting infrastructure, investigating incidents, resolving problems, and developing and applying fixes and changes. Your role will deliver upgrades to the infrastructure, implement new functionality and seek to continuously improve the infrastructure to support the organisation in better ways. You will ensure that the infrastructure remains secure, protecting HSE’s data and users from cyber-attack and unauthorised loss.  You will engage with users, supporting their needs, and ensuring that a high-quality, customer-focused service is delivered. 

Key Responsibilities

Support the leadership and management of the Hosting Team. This may include line management of one or more Hosting Team members. 
Support the delivery of high standards of user and customer focus, ensuring that services are delivered to SLAs and to customer satisfaction and routinely communicate with customers to promote confidence that incidents and requests are being progressed
Support the delivery of event, incident, problem, capacity and change management by the Hosting Team
Support the implementation of changes to the Hosting infrastructure, complying with change management, engaging with, users and ensuring that changes are understood and appropriate
Maintain accurate configuration management information for the Hosting infrastructure
Support monitoring the security of the Hosting infrastructure, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange, and data-loss

Person specification

Essential Skills & Criteria

Experience working in hosting teams
Experience delivering hosting services performant to SLAs and maintaining a strong customer focus
Experience configuring and managing an industry-recognised server virtualisation hypervisor
Experience configuring and managing physical compute and storage supporting an industry-recognised server virtualisation hypervisor
Experience configuring and managing certificates to support host and identity management