Internal Communications Manager

Hybrid working (flexible location) 

Full Time (37.5 hours per week)

12 month fixed-term contract
£40,000 - £50,000 per annum plus benefits (depending on experience)

Ready to make an impact?

At Serco, we have six business units in our UK & Europe Division, with around 30,000 employees delivering services across our core capabilities, which includes Health, Defence, Justice and Immigration, Citizen Services, Transport and Community Services. We have an opportunity to join our internal communications team, across Justice and Immigration and Health.
 
As our Internal Communications Manager, you will provide internal communications support and expertise to our business units, to drive employee awareness and engagement across the unit, and to work with communications and marketing colleagues to help raise our profile and reputation in the external market.

You will build strong working relationships with leaders and senior managers so that you are fully aware of business activity taking place and can identify opportunities for communication. 

You will also have close working relationships with the Media Relations and Marketing teams and communications colleagues embedded in our operating units.

You'll be entrusted to:

• Develop and implement communication plans for internal communication to support increased employee engagement. This includes a focus on management engagement across the business unit and specific emphasis on how we communicate with our frontline workforce.
• Develop and publish a range of internal communications such that employees understand our strategic priorities and how we are progressing against them and encourages two-way conversations with our leaders.
• Develop effective communication channels and content to communicate with employees, such as newsletters, brochures, fact sheets, social media and digital content and other communication materials.
• Ensure all communication complies with business requirements and corporate/brand policies.
• Proactively develop our network of Communications Champions and build a community of practice with communication colleagues embedded in our operating units.
• Work closely with HR colleagues to support the delivery of appropriate recognition schemes and promotion of employee benefits.
• Manage external events aligned to the marketing strategy of the business, as when and required.
• Manage internal events, such as monthly business update calls and our annual management conference.

Does this sound like you?
 

As Internal Communication Manager, you will have excellent written and visual display skills, copy writing and editing skills with proven experience of using effective internal communication to support increased employee engagement.
 
You will have proven experience of developing and publishing communication materials under limited supervision and guidance.
 
You will have excellent communication skills at all levels with the ability to build strong working relationships and networks across a complex organisation to deliver results.

Ability and willingness to undertake occasional travel and some overnight stays to support our geographically dispersed contracts.

Discover all you need to keep growing

Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That's why our benefits are designed to put you first:
 

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, we're a fast-growing company, serving governments around the globe. Our work spans a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We're committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we'll make reasonable adjustments from interview through to employment.

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Let's impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.