Location: Home‑based with travel as required
Hours: Monday to Friday, 9-5.30
Contract: Temporary ongoing
Pay: £17.94
Start Date: Immediate Start
Are you analytical, solution‑focused and confident supporting HR & Payroll systems? We're looking for an iTrent Support Analyst to join our applications support team, where excellent customer service, strong technical capability and a proactive mindset are key.
In this role, you'll support, maintain and enhance the iTrent HR & Payroll platform for a range of schools and multi‑academy trusts. You'll play an integral part in ensuring smooth system operation, assisting with upgrades, troubleshooting issues, and supporting new customer onboarding. If you enjoy problem‑solving, collaborating with a busy team and working in a detail‑driven environment, this could be the ideal opportunity for you.
* Managing day‑to‑day support cases, including system issues, configuration and development queries
* Working closely with the iTrent team to test, deploy and validate new system functionality
* Preparing data, loading information and completing unit testing to meet customer requirements
* Supporting the onboarding and offboarding of customers, ensuring statutory system‑related obligations are met
* Providing expert knowledge and suggestions to improve processes and contribute to future system roadmaps
* Supporting the operational lifecycle of the iTrent platform, including upgrades, patches and maintenance
* Working with project managers and project leads to deliver IT projects within agreed specifications and timelines
* Handling incidents and problems proactively in line with IT Service Management policies
* Producing accurate system reports and documentation
* Ensuring all work aligns with GDPR, data protection and relevant compliance standards
* A structured Monday-Friday working pattern
* The opportunity to work with a well‑established HR & Payroll service supporting 40,000+ payslips per month
* A role where your system expertise and continuous improvement mindset truly make an impact
* Collaborative, supportive team environment
* Exposure to varied projects and ongoing system enhancements
* Essential: experience maintaining the MHR iTrent platform
* Strong understanding of HR processes and systems
* Experience supporting customer onboarding and offboarding
* Proven experience in a fast‑paced environment with excellent customer service skills
* Strong communication skills and comfort working with multiple stakeholders
* Understanding of GDPR and data protection principles
* Desirable: knowledge of the education sector
* Proficient in Microsoft Office applications
* Strong problem‑solving capability with excellent attention to detail
* Ability to manage multiple cases and projects simultaneously
* Confident producing reports and working with system data
* Positive, enthusiastic and flexible approach
* Highly organised with excellent prioritisation skills
* Able to work collaboratively or independently
* Proactive, with a willingness to challenge discrepancies and support continuous improvement
Employment is subject to passing standard screening checks, including DBS, credit history checks, proof of address, and referencing.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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