Medical Secretary | Administration | Spire Parkway Hospital | Full time -37.5 hours per week | Solihull
Spire Parkway Hospital has an exciting opportunity for a Medical Secretary to join the team on a Permanent basis.
*Please only apply if you have experience as a Medical Secretary*
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
We are looking for a Medical Secretary to provide a proficient and professional medical service to our consultants and support with administrative tasks, providing cover as and when required to other members of the department. Acting as point of contact for patient enquiries, offering outstanding customer service at all times. Your goal will be to ensure the smooth workflow of our medical facilities, so that our patients receive the best possible care.
- Providing an efficient and timely secretarial service to assigned consultants and any other associated teams.
- Liaising with patients on a daily basis, handling queries and arranging admissions as and when required, in a professional and courteous manner
- Manage office communications (e.g. phone, correspondence)
- Liaising with insurance companies and other external agencies, as appropriate
- Production of medical letters, operation/clinic notes.
- Arranging completion of claim forms, if required, with relevant consultant, ensuring all financial paperwork is kept up to date
- Developing good working relationships with consultants, administration teams, nursing staff and any other departments
- Manage outpatient bookings, where required, ensuring the appointments process runs smoothly
- Manage Consultants' records and filing, maintaining detailed patient and medical records
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act, GDPR guidelines and Spire policies
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
- To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Who we're looking for:
- Good standard of secondary education with demonstrable literacy and numeracy skills
- RSA Standard or Medical Secretarial Diploma (Desirable)
- Track record of successful delivery in a similar role, with previous experience in the medical sector
- Good understanding of medical terminology
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations, with the ability to handle difficult situations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- The ability to work effectively as part of a team
- High degree of accuracy and a methodical approach to workload
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees' well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
For us, it's more than just treating patients; it's about looking after people.
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