NHS Coordinator

Spire Parkway Hospital are looking for an experienced NHS Co-ordinator to join the administration department on a full time (37.5hrs per week) permanent basis. The post holder will be required to work collaboratively with the Capacity Managers to analyse clinic provision and capacity and proactively identify areas for improvement.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, "Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers."

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women's health and cancer care. We have 51 bedrooms and five operating theatres.

Duties & Responsibilities:

Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary.
Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborate working to maximise clinic capacity, identifying any areas of inefficiency.
Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets.
Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies.
Assist with investigating complaints, in line with Spire policies.
Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner.
Contributes to the implementation and development of office systems, control processes and risk management arrangements to ensure effective delivery of service.
Identify and propose changes to support best working practice and update department operating procedures and policies.
Responsible for the maintenance of and continued accurate updating of both national and local databases including SAP and other patient data systems.
Takes formal departmental minutes of meetings when required.
Provide clinical administration support for audit and trials.
Ensure all audits are performed and to submit data and performance reports to SMT.
Liaise with the trusts and update RTT position and pathways
Liaise with patients to agree TCI, OPA to prevent breaches and track their pathways.

Who we're looking for;

Must be highly organised and accurate and works well to tight deadlines
Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
Must be a good communicator and have good computer literacy
Must work well as part of a team
NVQ Level 3 in administration or Information Technology and/or equivalent experience required.

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications