Night Senior On Street Operative

Location: Clapham Depot

Job type: Fixed Term - 6 Months

Working Hours: 40 hours per week

Salary: £28.808 (plus 2K Unsociable Hours Allowance)

Shift: 6:00pm - 2:30am, Mon - Fri

London Cycle hire have an exciting opportunity available, as we are looking to recruit for a Night Senior On Street Operative role.

This role will report to the Night Control Room Operative. The Night Senior On Street Operative will perform routine maintenance on bicycles and e-Bikes, including basic functional checks and repairs. You will replace e-Bike batteries according to customer demand and ensure exceptional customer service across the London Cycle Hire scheme.

In addition to the standard duties, the Night Senior On Street Operative will encompass several additional responsibilities. You will provide cover for the control centre when required and will have the capability to dispatch jobs for other On Street Operatives. Acting in a senior capacity, you will offer support to On Street Operatives as needed and liaise with the On Call Manager regarding key events during shifts. Furthermore, you will assist with technical and operational difficulties that arise on the street/in depot, ensuring smooth and efficient operations.

The Night Senior On Street Operative role is essential due to the increasing e-Bike fleet, which has led to higher customer demand. This role ensures that customer needs are met efficiently, even during periods of reduced resources. By maintaining and servicing the e-Bikes and bicycles, the operative helps to meet client KPIs, ensuring the London Cycle Hire scheme continues to deliver exceptional service and reliability.

This opportunity is open for any internal & external employees who are looking to join the best Cycle Hire Scheme in the UK.

What do I need to do the role?

The ideal candidate will also possess a Full UK Driving License (Category B), held for a minimum of one year due to driving a vehicle for this role.

You should have a basic knowledge of bicycle maintenance and experience driving or riding in London. Additionally, you should have experience working with a Personal Digital Assistant (PDA), using Microsoft Office 365 and managing a small team.

If you feel you meet the above criteria, please apply today.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

Why London Cycle Hire

• Be a part of the iconic London Cycle Hire Scheme and help deliver a first-rate alternative transport option to thousands of daily customers.
• This is a one-of-a-kind scheme. With fully bespoke programs, processes and systems to learn across multiple functions.
• No matter the role you join us in, there will be opportunities to see and learn other aspects of the contract from on street, to control room, to workshops and more.
• Free Cycle Hire membership worth up to £120 (after a successful 3 month probation)
• A TfL issued Oyster Card providing free travel across the TfL network either in or out of work for all front-line employees (after a successful 3 month probation)
• Predominantly during the busy summer period, the contract offers an incentive scheme to all roles, where extra money can be earned for extra performance
• Working on street and find one of our precious bikes abandoned? You can earn money per abandoned bike found, rewarding your effort for helping to maintain our bike fleet.
• Access to the Serco Benefits portal which contains thousands of discounts and deals for all Serco employees across a range of areas including Insurance, healthcare, high street shopping, cinema, mobile phones and many more.
• Our contract holds multiple events for employees throughout the year including football, bowling, darts, ice cream vans on site, go-karting, summer and xmas parties and much more.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.