Office Manager

Office Manager Vacancy

Location - Coatbridge

Monday - Friday 830am - 5pm

Salary £30k - £40k (negotiable for someone with Fire Industry experience)

Full job description

Our client a growing fire detection and security systems installation company. Are looking for an organised, proactive Office Manager to run the day-to-day administration of the business and keep our office, projects and people running smoothly. This is a fantastic opportunity for someone who thrives on structure and problem-solving. Fire and security industry experience is essential for this role and salary can be negotiable due to industry experience.

As Office Manager, you'll be the central point of contact for the office, supporting the director and team with everything from customer service and project paperwork to supplier coordination and general HR administration. You'll help shape how the office runs, so there's real scope to bring your own ideas and improve our systems.

Key Responsibilities:

Manage day-to-day office operations, procedures and administration
Handle incoming customer calls and enquiries, including alarm call handling and general customer service
Handle and resolve customer complaints professionally and promptly
Oversee stores and materials administration, ordering and stock control
Support the directors with general administrative and organisational tasks
Help maintain compliance with health & safety and quality management procedures
Oversee project administration and paperwork, from job scheduling through to completion
Coordinate with engineers, suppliers and clients to keep jobs on track
Manage petty cash and support basic financial administration and invoicing
Maintain company systems and records (e.g. CRM, job management software UPTICK)
Support recruitment, onboarding and general HR administration

About You:

Good general education to secondary level
Proven experience in an office management, administration or coordination role
Excellent organisational and time management skills
Confident using MS Office applications (Excel, Word, PowerPoint)
Strong written and verbal communication skills, with a polite telephone manner
Ability to work under pressure and use your own initiative
Comfortable working as part of a small, close-knit team
Trustworthy, reliable, with good time-keeping and attendance
Willing to work flexibly and support the wider team when needed
Full UK driving licence
Willingness to undergo security screening to industry standards

What We Offer:

Competitive salary, dependent on experience
20 days + 8 Scottish public bank holidays & 2 weeks off at Christmas.
Company pensions scheme with Nest.
Full training and support to build your knowledge of the fire and security industry
A friendly, supportive team environment with genuine scope to grow in the role

Pay: £35,000.00-£40,000.00 per year

Benefits: