Operations Manager
Sidcup, Kent | Full-time | Office-based | Monday-Friday, 8:00am-5:30pm
We are seeking an experienced and commercially minded Operations Manager to become a central figure within the business - someone who wants to take ownership, lead from the front, and help drive the company forward.
Experience within the electrical wholesale industry would be beneficial
Understanding of commercial electrical supply chains
Experience managing internal sales teams
The Role
This is a senior, hands-on office leadership position with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination.
You will play a key role in strengthening internal systems, improving efficiencies, and supporting sales growth.
Key Responsibilities
1. Head of Internal Telesales
Oversee and lead the internal telesales function
Manage quotations, orders, purchasing, and invoicing processes
Ensure pricing accuracy and margin control
Maintain high levels of customer service and response times
Monitor order processing from enquiry through to fulfilment
2. Account Management
Maintain and develop key customer relationships
Ensure commercial terms are adhered to
Identify opportunities for repeat business and upselling
Support proactive client communication
3. Supplier Management
Develop and manage supplier relationships
Negotiate pricing, rebates, and commercial agreements
Monitor supplier performance, delivery times, and product availability
Review and optimise buying strategy
4. Sales & Leadership Support
Provide structured support to the Head of Sales
Assist with pipeline visibility and sales performance tracking
Support strategic sales initiatives and account development
5. Department Oversight
Monitor Accounts Department workflow and reporting
Ensure accurate invoicing, credit control, and ledger management
Oversee Delivery Department coordination and logistics performance
Improve internal communication between sales, accounts, and logistics
6. Business Growth & Development
Work with Directors to develop:
Buying guides
Product catalogues
Marketing brochures
Website improvements
Identify operational efficiencies
Implement process improvements
Contribute to long-term business growth strategy
Skills & Experience Required
Essential:
Previous management experience
Strong organisational and leadership skills
Excellent commercial awareness
High attention to detail
Strong Excel and Word capability
Experience using Sage Accounts or similar ERP/accounting systems
Confident communicator with both customers and suppliers
Desirable:
Experience within the electrical wholesale industry
Understanding of commercial electrical supply chains
Experience managing internal sales teams
