Operations Planner

Job Title: Operations Support - Resource Planner
Location: Warwick
Contract Type: Permanent, Full-Time (40 hours per week)
Salary: £28,193 per annum

Shift Pattern:

Rotating shifts scheduled in advance, including:

- Monday to Friday: 07:30-16:30, 08:00-17:00, 09:00-18:00, 10:00-19:00
- Saturdays: 08:30-14:00 (1 in 3 rotation)

*Shifts will be adjusted accordingly during weeks with Saturday work to maintain a 40-hour work week.*

About the Role

We're looking for a proactive and organised Resource Planner to join our Operations Support team. In this role, you'll be responsible for optimising the daily schedules of our field engineering workforce, ensuring customer appointments are met in line with service level agreements.

You'll act as a key point of contact for engineers and team managers, providing real-time support and helping to resolve scheduling issues efficiently and professionally.

Key Responsibilities

- Manage and optimise field workforce schedules using advanced planning systems
- Handle inbound calls, emails, and chats promptly and professionally
- Communicate with customers regarding appointment changes or delays
- Order parts and coordinate logistics to ensure engineers are fully equipped
- Create follow-up visits and manage parts orders from internal/external suppliers
- Monitor and export engineer workloads to maximise efficiency and minimise travel
- Support same-day planning to meet service levels and reduce broken commitments
- Adapt to daily operational challenges and ensure optimal resource utilisation
- Monitor and manage jobs at risk of delay (Jeopardy Management)

About You

To succeed in this role, you'll need:

- Experience with scheduling and planning systems
- A solution-focused mindset and the ability to stay calm under pressure
- Strong multitasking and communication skills
- Excellent PC skills, including Microsoft Word and Excel
- Experience with internal systems (advantageous but not essential)

What's in it for You?

- Competitive salary with performance-based incentives
- Up to 5 weeks of annual leave plus UK bank holidays
- Option to purchase additional holiday
- Contributory pension scheme
- Income protection and enhanced maternity/paternity pay
- Staff discounts and more

If you're a confident, forward-thinking individual who thrives in a fast-paced environment and enjoys problem-solving, we'd love to hear from you!