Start Date: ASAP Duration: 12 Months Location: 3 days in the London office per week, 2 days remote Rate: £250 - £400 per day, on a PAYE Model
Responsibilities:
Operation support
Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide)
Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
Tooling and Process Improvement Support:
Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics, and propose for prioritization.
Conduct value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems.
Monitor and report status of enhancement implementation.
Support system implementation- creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and provide status updates.
Create and maintain process/training documentation (update WIKI).
Assist with global process/tooling rollout.
Key Skills
5-year experience in Supply Chain, preferably experience of Oracle, warehouse operation, manufacturing system
Basic project management in system implementations, experience in user acceptance testing (UAT)
Data analysis skills- using dashboards to analyze data and report to business.
Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals)
Problem solving skill; Experience working with cross functional partners.
Bonus Skills
Experience in supporting supply chain systems rollouts, implementation, and integration experience.
Advanced in process flow visualization tools like LucidChart or Visio,Google Sheets/Slides; SOP/training guide drafting
