Order Management Coordinator

Location: Nottingham

Department: Operations / Supply Chain

Job Type: Temporary to Permanent

Contract Length: Minimum 17-week temporary period with the opportunity to become permanent following successful completion of the assignment.

Salary & Benefits

• Salary: £30,000 per annum (upon permanent employment)
• Temporary Pay Rate: £15.38 per hour
• Working Hours: Monday to Friday, 9:00am to 5:00pm
• Lunch Break: 30 minutes unpaid per day
• Weekly Hours: 37.5 hours
• Opportunity to join a growing and supportive business
• Full training provided on company systems and processes

About the Role

Our client specialises in the chemical manufacturing industry and they are seeking an organised, proactive and reliable Order Management Coordinator to join their busy Operations team.

This is a varied and fast-paced role covering customer service, sales and purchase order processing, delivery coordination, stock control and production support. You will work closely with customers, suppliers, warehouse personnel and production teams to ensure orders are processed accurately, stock availability is maintained, and deliveries are completed efficiently.

This role will initially be offered on a temporary basis for a minimum of 17 weeks, with a view to becoming a permanent position for the right candidate.

Key Responsibilities

Customer Service & Sales Order Processing

• Process customer sales orders accurately and efficiently.
• Manage customer order enquiries and provide timely updates.
• Check stock availability and communicate delivery schedules.
• Resolve customer queries, order discrepancies and delivery issues.
• Maintain high levels of customer service at all times.

Purchasing & Supplier Coordination

• Raise and manage purchase orders for stock and packaging materials.
• Liaise with suppliers regarding pricing, availability and lead times.
• Monitor outstanding purchase orders and follow up on delayed deliveries.
• Support supplier relationship management and communication.

Delivery Coordination

• Arrange and book customer deliveries, including distribution centre booking slots.
• Coordinate inbound supplier deliveries to the warehouse.
• Investigate delivery delays, shortages and refused deliveries.
• Arrange delivery rebookings and alternative solutions where required.

Stock Control & Production Support

• Monitor stock levels of finished goods and packaging materials.
• Identify potential shortages and assist with replenishment activities.
• Create production orders and coordinate material requirements with production teams.
• Support own-label product requirements, including label purchasing and planning.
• Assist in maintaining stock accuracy and availability.

Business Central & Administration

• Create and update customer, supplier and product records within Microsoft Dynamics Business Central.
• Maintain Bills of Materials (BOMs) and product information.
• Produce stock reports and monitor outstanding sales and purchase orders.
• Ensure all company data is maintained accurately and updated in a timely manner.
• Support general administration duties within the operations function.

Skills & Experience Required

Essential

• Previous experience within administration, customer service, order processing, purchasing, supply chain or a similar coordination role.
• Strong organisational and time management skills.
• Excellent communication skills with a professional telephone manner.
• High attention to detail and accuracy.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Desirable

• Experience using Microsoft Dynamics Business Central or a similar ERP system.
• Previous experience within a manufacturing, logistics, operations or supply chain environment.
• Understanding of stock control and order management processes.

Personal Attributes

The successful candidate will be:

• Organised and dependable.
• Proactive with a positive attitude.
• Comfortable communicating with customers, suppliers and colleagues at all levels.
• Able to work independently and use their own initiative.
• A strong problem-solver with a willingness to learn new systems and processes.
• Flexible and willing to support different areas of the business when required.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.