Pcn Appeals Team Officer

Pcn Appeals Team Officer needed!

* Salary: £14.20ph

* Location: Bristol, BS1

* Hours: Monday - Friday 9am - 5pm

* Till April 2027

1 day per week in the office, Monday to Friday (hybrid working arrangement).

Successful candidate will be expected to attend the office as required for training, team meetings and operational needs.

Purpose of the job

To support the development and delivery of services within the Management of Place division by providing technical and customer service assistance to the team manager on various projects in front line activities.

This post is designated as the entry level role within a defined career development structure and is designed to provide the post holder with a thorough induction in the work required to achieve the goals and targets of Traffic & Highways Maintenance.

Key job outcomes/accountabilities

* Ensure tasks and allocated aspects of the project are completed on time and to standards set by the team manager.

* Assist the team manager in the delivery of the work programme by:

Data entry onto spreadsheets and databases

Responding to appeals against Penalty Charge Notices

Responding to general enquiries via email

General office and admin duties including opening and logging post

Liaising with other internal departments in relation to more technical appeals.

Occasional site visits in order to undertake checks/collate evidence.

Providing advice to our Customer Service Centre on enquiries relating to Penalty Charge Notice appeals.

* Ensure secure handling of confidential data and information to comply with council policy and with the Data Protection Act/GDPR.

* Occasionally you may be required to visit sites around the city