Performance Analyst - GDS - SEO

Location

London, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

joining up public sector services
harnessing the power of AI for the public good
strengthening and extending our digital and data public infrastructure
elevating leadership and investing in talent
funding for outcomes and procuring for growth and innovation
committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

The Portfolio Planning & Performance Unit sits in the Product Strategy, Planning and Portfolio directorate, at the centre of GDS’ Product Group. Its purpose is to develop and implement standards and frameworks for strategic planning, performance management, and benefits appraisal, assure the performance of product teams in line with them, and provide strategic insights to the senior leadership team to inform decision making and prioritisation in line with the long-term GDS Product Strategy.

The work of the Portfolio Planning & Performance Unit will be integral to assuring the delivery of GDS’s ambitious product roadmap across the next Spending Review period up to 2030, building and rolling out a suite of personalised, joined-up digital public services designed to meet users needs proactively.

The right person will join a motivated and dynamic multi-disciplined team of experts committed to supporting the delivery of our strategic priorities. If you’ve got a background in performance management and are used to working in a scaled agile environment then this could be the place for you!

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

Job description

As a Performance Analyst in the Portfolio Planning and Performance Unit, you’ll develop performance measurement frameworks and analyse the performance of the many Product Delivery and Enabling Teams within the GDS Product Group . Your analysis and insights will allow Product Group and GDS to evaluation and evidence the value its products provide to users and government, and inform the senior leadership team to make informed, prioritised, evidence-based decisions, helping GDS produce plans, products and features that address the most pressing challenges and needs users have today and in the future.

You’ll be proactive and work effectively in a multidisciplinary agile team to help them  identify “what success looks like”, implement tracking, ensure  data is accurate and significant and then provide analysis and actionable insight  through effective storytelling and data visualisation. 

As a Performance Analyst you’ll:

support the design, development and implementation of the organisation’s performance framework
work closely with with product leads and teams across the organisation to define and identify insightful performance indicators
develop and maintain performance reporting tools such as dashboards and scorecards which enable regular reporting at varying levels and for a wide range of audiences, from internal operational report to strategic reports for senior leadership
analyse performance data to provide insights and recommendations that support prioritisation, risk mitigation and continuous improvement
present findings and insights to stakeholders in a clear, actionable format
be an advocate for developing a high performance culture across the organisation
support the adoption and use of reporting solutions by teams, providing guidance and training where necessary
contribute to the performance analysis community; assisting with training  and knowledge transfer of digital analysis principles to wider audiences and  expanding your own and others’ data analysis skills

Person specification

We’re interested in people who:

have proven ability and experience in conducting data analysis, in a performance or business analyst role, using analytical tools and techniques with experience of providing and sharing analytical insight in a clear and concise manner
have strong analytical and problem solving skills, with the ability to interpret complex data sets
have experience of measuring and assessing outcomes (what good looks like and how it will be measured), developing hypotheses and measurement frameworks
have experience of helping stakeholders make informed, evidence-based decisions, providing recommendations for actions based on analysis of user behaviour and product performance
have experience with data modelling or automation of reporting processes and visualisation, using tools such as PowerBI or similar
have excellent communication and stakeholder engagement skills - able to work effectively across teams and functions
have knowledge of performance measurement methodologies and best practices
are comfortable working both independently and as part of a team in a fast-paced environment