Principal Specialist Infrastructure Engineer - Companies House - SEO

Location

Remote working (anywhere in the UK)

About the job

Job summary

We are looking for an enthusiastic Principal Specialist Infrastructure Engineer, with excellent leadership skills, to manage the Business IT Services (BITS) team at Companies House.

You will be a highly competent leader who, through a service driven mindset, will deliver continuous improvement to provide the best end user experience possible. You will be responsible for the day-to-day support and administration of ServiceNow, our cloud-based telephony solution, end user devices and the Microsoft 365 application suite including Dynamics, Sharepoint, Power Platform Intune, Defender and EntraID.

You will be a champion for the adoption of AI to drive efficiency and process rationalisation with a focus on using AgenticAI to achieve this. Allied to this is the goal of using AI alongside other automation tools to provide continuous improvements to the end user experience.

You will be expected to lead by example with a focus on modelling positive change orientated behaviours and sharing your knowledge and passion for AI and Automation with other members of the team.

You will be someone who aspires to learning new skills and will be an advocate for coaching and training colleagues.

About the team:

The BITS team is part of IT Services and the Digital and Technology directorate and is widely recognised across Companies House as a team who delivers a great service. They are responsible for the day-to-day support and administration of ServiceNow, our cloud-based telephony solution, end user devices and the Microsoft 365 application suite including Dynamics, Sharepoint, Power Platform Intune, Defender and EntraID. They are involved in several highly visible initiatives including driving automation across the business through the use of AI, contributing significantly to an organisation wide Identity and Access management programme and being part of major case management implementation using Microsoft Dynamics.

Watch this video to find out more about working in Digital at Companies House 

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work.  We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.   

Find out more about what a great place Companies House is to work

Job description

As a Principal Specialist Infrastructure Engineer, you will:

collaborate with other teams and people from across the organisation to optimise processes with a focus on using Artificial Intelligence and automation wherever possible;
manage the support and maintenance for our M365 Dynamics case management system, SharePoint (including corporate and communication sites), Purview, OneDrive, M365 application suite support, Teams, EntraID, Intune, Defender and our cloud-based telephony and call recording solution;
support IT Services to achieve its public availability target which is currently 99.5%, through the prevention of disruption arising from BITS incidents;
manage the Tech Bar that provides onsite support for our internal colleagues in Crown Way, as well as arrange regular visits to our regional offices in Edinburgh and Belfast to provide a similar service;
manage the support and maintenance of our ServiceNow platform. This will include making enhancements to drive IT Service and Operational Management solutions, and leading continuous improvements through process automation;
manage the device team that supplies the hardware used by our internal colleagues, enabling them to work safely and securely from wherever they are allowed to. This will include Windows end user devices, Macbooks, Iphones, home working and office-based peripherals such as screens, printers, keyboards and mice;
have the opportunity to be the Duty Manager for the on-call rota. This is currently a voluntary option.

Person specification

Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign.  Additionally, Security Clearance is an essential requirement (minimum residency criteria is in the UK for at least 3 of the last 5 years).  Please see 'Things you need to know' section below for more information.  

We are looking for the following experience and skills which will be assessed at sift and interview.

The successful candidate will be someone who has:

experience of staff management in a support environment;
strong collaborative skills and ability to work with both internal users and external suppliers to deliver successful outcomes;
experience of delivering a device management service that is cost effective and provides an excellent end user experience;
experience of developing colleagues and creating a positive, inclusive team culture;
experience in managing the Microsft 365 suite of applications and ServiceNow;
the ability to manage the ever-changing demands of managing a Tech Bar service;
the ability to convey technical solutions to a non-technical audience in a way they understand;
experience of prioritising ever-changing priorities by assessing the risk and impact associated with each request;
motivation to continually develop your own skills;
good communication skills, both verbal and written, and is a willing presenter.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Changing and Improving
Working Together
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Verbal and written communication skills, including presenting