Private Patient Co-ordinator

Spire Nottingham Hospital has an exciting opportunity for Spire Private Patient Co-Ordinator to join the team on a 3 Month Fixed Term Contract.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Duties and responsibilities:

The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options. The Private Patient Coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing 'outstanding personalised care.'

• Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking by providing a timely and conscientious service.
• Through a consultative approach proactively convert patients post consultation to imaging, physiotherapy or surgical admission depending on their need ensuring patients get the treatment they need within the Spire network
• Support Patient Service Centres at peak times specifically with the follow up of quotes
• Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate
• Work with closely with consultants and medical administration teams to follow up and inform patients as to the next steps in their care.
• Support the effective processing of 'short notice' bookings across all payors ensuring key stakeholders are engaged
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Work with consultants to effectively adopt and utilise digital tools and new technology including, pricing booking and quoting tools
• Act as a change champion with consultants and their medical secretaries supporting the adoption of new systems and ways of working
• Liaise with Hospital departments to address communication or administrative issues and opportunities for improvement enabling a seamless patient experience.
• Provide information on the availability of financing solutions to patients in order provide payment plans
• Provide clear and transparent quotations for treatments, diagnostics, minor operations and surgical admissions and follow up on these quotes within the agreed SLA
• Support patients in the navigation of Insured (PMI) pathways where your skills will support a smooth patient pathway within the Spire Network this may include supporting patients to get preauthorisation
• Support patients requiring specialised services find the right part of the Spire network for their care to ensure continuity for the patient and retention for Spire
• Work with other parts of the Spire network and wider healthcare ecosystem to develop appropriate referrer relationships and networks
• Report to the Patient Support Centre Sales Manager on any escalations or concerns for activity and performance.

Who we're looking for:

Candidates should demonstrate excellent customer service skills and a confident approach to handling a variety of systems

• Strongly customer centric
• Face to face customer experience
• Comfortable handling sensitive conversations
• Confident approach to handing a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively a national sales framework whilst focussing the needs of the local population
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.

to join the team on a (Blank) basis.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Duties and responsibilities:

Who we're looking for:

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.