Receptionist

Hospital Administrator | Reception | Part Time 17 Hours Per Week | Hove | Spire Montefiore

The Montefiore Hospital is recruiting for experienced administrator to join the reception team on a part time basis.

The Montefiore Hospital is a premium provider of private healthcare in Hove- East Sussex. We practice some of the most advanced treatments with the latest generation imaging and diagnostic technology. This means we can offer everything from screening, rehabilitation and cutting-edge surgical procedures across a variety of specialist treatments which are all delivered through our expert and caring clinical teams.

Duties and responsibilities:

Consistently provide and manage an excellent level of customer service to patients, visitors, consultants and all internal departments.
Assistance of preparing patient's clinical notes for Outpatient department.
To meet and greet patients and escort them to ward.
Dealing with correspondence, typing, photocopying and filing.
Dealing with customer queries (internal and external) and complaints within all reception areas.
To book patient's follow up appointments with Consultants and nurses' clinics.
Answer emails in a timely manner.
To take payments from patients where required
To help patients where needed with self-check processes.
To ensure politeness, helpfulness, kindness and to respect patients at all times
To be professional in appearance and manner.
To ensure that job role processes and procedures are followed to the highest standard.
To maintain a clean and tidy reception area, including the coffee machine area.
Ensuring patient confidentiality is maintained and that confidences are not breached.
Continuously improving oneself and departments performance, to deliver on the key tasks and objectives set through positive performance and to attend training events and meetings as may be necessary from time to time.
Implement all goals and objectives set in line with personal objectives and overall business objectives .
Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Support other administration roles as required
Maintaining other administrative/management filing systems as required.
Complete all E-Learning (mandatory training) within specified timescales.

Who we're looking for:

The post holder is expected to demonstrate enthusiasm and efficiency.
Computer skills
Interactive and communication skills are a necessity.
Minimum 3 GCSEs (or equivalent) including Mathematics and English

Shift Pattern:

Saturday 9.5 hours starting at 06:30/07:00
1 day during the week 7.5 hours

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion.
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

"Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services."

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

For us, it's more than just treating patients; it's about looking after people