Resource Planning Manager

Resource Planning Manager

Birmingham, Solihull (Hybrid)

Full time

Up to £65k base Salary + Aligned company benefits

About us

At Serco, we unite the right people, technology, and partners to solve some of the world's most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.

About the role

As a Resource Planning Manager within our DDaT Department, you'll play a crucial role in powering the success of our projects, bids, and strategic initiatives across the UK and Europe. This is a high-impact role where you'll lead the optimisation of resource capacity, ensuring our people and infrastructure are aligned with our ambitious goals.

You'll combine strategic insight with data-driven decision-making to drive efficiency and enable effective delivery across the organisation. Working closely with cross-functional teams, you'll ensure we have the right resources in the right place at the right time - keeping us ready to meet today's demands and tomorrow's opportunities.

Key Accountabilities

·       Lead, mentor, and develop Resource Planning Analyst(s), fostering a collaborative, high-performance culture focused on continuous improvement and results.

·       Partner with cross-functional teams to anticipate future resource needs using data-driven insights. Identify potential capacity challenges early and develop proactive strategies to ensure resilience and readiness.

·       Create and maintain forward-looking capacity plans that align with evolving business needs and strategic goals. Deliver clear, data-led reporting and dashboards that enable timely, informed decision-making by leadership.

·       Maximise resource efficiency by monitoring deployment across projects, identifying imbalances, and improving productivity. Collaborate with project and product leaders to align the right talent to the right work at the right time, driving value and service excellence.

·       Use analytics to uncover trends and inform smarter planning decisions. Translate complex data into actionable strategies that enhance performance and support continuous improvement.

·       Proactively assess capacity-related risks and develop mitigation strategies that protect delivery timelines and maintain business continuity.

·       Identify and implement enhancements to resource planning processes, increasing accuracy, scalability, and responsiveness to business needs.

·       Collaborate with HR and hiring managers to inform recruitment strategies, highlight resource gaps, and support timely onboarding to meet operational and project demands.

Skills & Experience

·       Proven experience in resource and capacity planning within complex or matrixed organisations.

·       Strong analytical skills with the ability to interpret data and deliver actionable insights.

·       Ability to simplify and clearly communicate complex information to a variety of audiences.

·       Confident stakeholder engagement and influencing skills, including at senior leadership levels.

·       Proficient in data analysis tools and Microsoft applications, particularly Excel.

·       Highly organised and detail-oriented, with the ability to manage competing priorities under pressure.

·       Demonstrated leadership and a proactive, solution-focused mindset.

·       Experience supporting recruitment planning and collaborating with hiring managers or agencies (desirable).

·       Familiarity with IT infrastructure and technology resource planning (desirable).

·       Understanding of project management methodologies, tools, and governance frameworks (advantageous).

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

·       25 days annual leave plus bank holidays.

·       Annual leave purchase scheme.

·       Up to 6% contributory pension scheme

·       Flexible working options.

·       Free onsite parking.

·       Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.

·       A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.

·       A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

·       A safe and supportive culture.

·       A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.