Security Officer

Security Officer

James Cook University Hospital - Middlesbrough, TS4 3BW

Full Time - 37.5 hours per week. Permanent, also as & when flexible role available, same T&C's.

Salary: £24,625.00- £25,674.00 depending on experience, agenda for change plus enhancements. Plus, Serco Benefits.

Serco have an exciting opportunity for a Security Officer to join the current team based at James Cook University Hospital, Middlesborough. The Security Team provides a range of security, CCTV and car parking services to the Trust patients, staff visitors, and premises to ensure that all security functions are undertaken in a highly professional, competent, and safe manner.

The security officer is responsible for delivering the Security service in accordance with BS10800 (Provision of Security services- Code of practice, BS 7958 (CCTV- Management and operation code of practice), BS 7499 (Provision of Static Guarding Security Services- Code of practice), BS 7984 (Keyholding Code of Practice), BS 7858 (Vetting and Screening) and BS 7893 (Code of practice for the deployment of Body Worn Video.)

We have various roles available to include a Security Officer.  We are also looking for flexible position with various shift patterns.

Main accountabilities

As the Security Officer you will restrain individuals and assist colleagues in restraining individuals who are threatening to cause harm to Trust patients, staff, visitors, and premises whilst liaising with Trust personnel, police, fire and other emergency services as appropriate. You will Respond to rapid response calls, ad hoc, emergency and routine security requests as and when required. In addition to this you will monitor CCTV equipment, undertake security and car parking patrols and provide escort services as requested to assist NHS colleagues.

Working permanently with core team (role specific) or nominally attached as an as & when role on a designated shift pattern working a shift pattern (4 on 4 off - 12 hours) with the operational agreement and contractual obligation to remain in an as & when role which will require flexibility and the expectation to change shifts to meet the operational requirements of the service provision. This will be managed by the supervisor and any changes are to be relayed within a reasonable timeframe (24 hours). The employee is expected to honour their contracted hours and be available to change their nominal attached shift pattern for the cover of emergency annual leave, long and short-term sickness and any immediate incidents where additional security cover is required as specified by the operations security manager.

What you'll need to do the role

To be successful in the role you will hold a valid and in date Dual frontline SIA licence; holding a CCTV licence is essential. You will have previous experience working within a hospital and/or service environment and will have excellent customer service skills including clear verbal communication and the ability to manage conflict situations calmly and effectively. Ideally, you will have control and restraint methods experience and a good understanding of Health & Safety Procedures.

This is a physical role, and the post-holder will be required to be mobile for most of their working day and will be required to respond to sensitive and priority requests to intervene and deescalate incidents of highly volatile violence and aggression directed at NHS colleagues and visitors.

Please note that we have various positions available.  Shifts etc will be discussed if you are successful and invited for an interview and not before.

Why Serco

 Meaningful and vital work: Working within Soft Services at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.
 

What we offer 

• Up to 6% contributory pension scheme
• 27 days annual leave plus bank holidays
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, and the Thrive App
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.