Senior Infrastructure Engineer (Mobile Device Services) - Department for Work and Pensions - G7

Location

This role may be located in one of the following locations; Blackpool, Manchester, Newcastle, Sheffield.

Please find further information on the Corporate hub locations here.

Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025 and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.

About the job

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

We are looking for a highly skilled Senior Mobility Infrastructure Engineer to join our multi-disciplinary Product team as part of our DWP Mobile Products service.

The team is responsible for the deployment, configuration and management of the mobile platform, as well as the deployment of mobile applications. 

The overall product team, of which engineering provides a fundamental design and implementation function, is responsible for defining and delivering a mobility strategy looking at how the DWP can support an increasingly more mobile workforce, improving user experience and increasing productivity across a variety of device platforms and sizes. Empowered team defines roadmap and utilises latest technologies and trends like cloud hosting, cloud VPN, collaboration tools and latest device form factors to deliver user focused outcomes. 

As a Senior Mobility Infrastructure Engineer, you will be required to maintain and manage all aspects of the service, and be responsible for a diverse design and implementation of Infrastructure services for DWP mobile devices in collaboration with Architecture and Engineering principles.  

Some of the services and projects you can expect to help design and build include MDM components and integrations, remote access VPNs, backend services such as bespoke APIs and IIS web applications, write and maintain scripts, and manage Cloud Hosted infrastructure within AWS and Azure via Infrastructure as Code. 

If you have the skills, experience and passion to deliver in this senior role, we encourage you to apply and help shape the future of mobility within DWP.

Job description

As a Senior Mobility Infrastructure Engineer, you will play a critical role in designing, developing and maintaining complex infrastructure products that underpin DWP’s mobile services. You will be expected to take ownership of all aspects of the service from MDM configuration to the integrations and backend services that support it ensuring solutions are robust, secure and scalable.

You will be accountable for the operational stability and resilience of infrastructure solutions, driving improvements and influencing change to enhance performance and reliability. Working within the Infrastructure Development Lifecycle, you will contribute to strategic design decisions and deliver high-quality solutions as part of a dedicated product team.

Your responsibilities will include providing expert level 3rd line support for incidents, problems and changes while proactively monitoring infrastructure services and responding to alerts to maintain service continuity. You will act as a technical authority, offering guidance and support to ensure consistent service capability for users while administering and optimising infrastructure solutions.

You will proactively lead on creating and maintaining comprehensive documentation for services and solutions, including managing supplier relationships to ensure accurate information for third party products. Additionally, you will oversee requirement tracking, prioritisation of improvements and performance monitoring against KPIs, ensuring continuous service excellence.

This role demands advanced knowledge of designing and implementing EMM and MDM solutions such as Workspace ONE, Intune and Samsung Knox. You will ensure these solutions deliver security, compliance, and functionality to meet the diverse needs of a large and varied user base.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

Proven ability to communicate clearly and confidently at all levels and to lead, motivate and inspire teams to deliver high quality outcomes in a complex and fast paced environment. 
Significant experience designing, building, configuring and administering infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android)  e.g. Workspace One/Intune.
A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. 
Significant experience with Cloud Hosted infrastructure services within AWS and Azure, including knowledge of networking principles in a security conscious environment and an understanding of deploying infrastructure via pipelines using CI/CD tools and methodologies. 
Demonstrable experience of Microsoft Azure / Entra ID / Intune configuration and policies, including knowledge of Identity principles, SSO and Certificate Based Authentication. 
Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. 

If you would like to learn more about the role, please contact Richard.Hanley@dwp.gov.uk