Senior Interaction Designer - IPO - SEO

Location

Newport, NP10 8QQ

About the job

Job summary

Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification, Benefits and Things you need to know sections have been emphasised.

The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams, aligning with Government Design Principles. Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders.

Find out more on our Design in Government blog.

Working Style

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office.

The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.

Job description

Main duties consist of but are not limited to:

Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data.
Promote and Implement Design Excellence: Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard.
Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices.

Person specification

Essential Criteria

Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team.
Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps.
Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes.
Experience in conducting usability testing, either independently or collaboratively with user researchers.
Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system.
Experience in leading community of practice activities.
Proven ability to mentor and coach designers across the UCD profession.

How to Apply

Click the 'Apply now' button and complete the application form by providing the following:

Your CV

Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc.
Make sure it clearly shows how you meet the essential criteria listed in the Person Specification.

Personal Statement

Use this to explain why you're suitable for the role.
Structure your statement around the essential criteria in the Person Specification.
Make sure to provide clear examples to show how you meet each requirement.

For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below.

AI Usage
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below.

Please visit our Civil Service Careers page - IPO – Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk)

If you require job-specific information, please contact Dominic Read.
E-mail: dominic.read@ipo.gov.uk
Telephone: 01633 433189

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Leadership
Working Together
Developing Self and Others
Delivering at Pace