Senior Service Designer - Government Digital Service - G7

Location

Bristol, London, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

joining up public sector services
harnessing the power of AI for the public good
strengthening and extending our digital and data public infrastructure
elevating leadership and investing in talent
funding for outcomes and procuring for growth and innovation
committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

We are designing and building GOV.UK One Login, a simple, safe, and secure way for people to prove who they are and access government services. 

We’re also designing and building GOV.UK Wallet, an app for people to save government-issued documents to their phone, so they can show them to prove things when useful.

GOV.UK One Login and GOV.UK Wallet are being made for everyone, to be accessible, inclusive, safe, and easy to use.

We’re an ambitious team at the heart of government, full of talented and passionate people. If you’d like to join us in this work, we’d love to hear from you.

Find out more about our work at the GDS Blog.

Job description

As a designer at GDS you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services that meet the Government Design Principles, 

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the design of services at scale. You’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use.

You'll be part of a fantastic design community in government, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design. 

Find out more about what it’s like designing in government on our Design in Government blog.

We are recruiting for a Senior Service Designer. You will be working with skilled teams to design, prototype and build multi-channel cross government public services that change lives.

These skills must be demonstrated in your cover letter and portfolio.

As a Senior Service Designer you’ll:

lead and coordinate design work in your team, supporting other designers where necessary
work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
use research and analytics to understand users needs, identify service failures and test different designs
design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns

Person specification

We’re interested in people who have:

experience in designing services for users in complex environments and for digital and apps
experience in making effective decisions with user research data
experience of working with senior stakeholders and ability to negotiate important design decisions
experience of engaging with people in a variety of ways (eg, workshops or co-design activities)
an understanding of the importance of inclusive, equitable, accessible and sustainable public services 
experience of working in an agile, multidisciplinary and collaborative environment 
experience of guiding, supporting and mentoring others