Senior Service Transition Manager - HO - SEO

Location

Croydon, Liverpool, Manchester, Sheffield

About the job

Job summary

This role lies within the Digital, Data and Technology (DDaT) Directorate, embedded in the Enablers Portfolio and aligned to the Metis Product Team. This role is pivotal in ensuring the operational integrity, service continuity, and strategic alignment of Metis, the Home Office’s Oracle Fusion-based ERP platform supporting HR, Finance, Payroll, and Procurement for over 55,000 users.

Job description

Working in service transition means being part of a team responsible for ensuring that all designs for new or modified IT services are thoroughly prepared and aligned with operational needs. This includes confirming that the necessary resources are in place to support and manage the service effectively, and that the service can deliver the expected levels of availability, reliability, and performance. Additionally, all designs must comply with relevant industry, government, and Home Office standards, while remaining robust, affordable, and forward-looking to meet future demands. 

You will be focusing on small to large scale transitions with varied levels of impact, however, through transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with the operation and support of the ongoing services. Your key stakeholders will include support services, change managers and other members of the Home Office Government Digital and Data Profession community.  

You will need to consider people, processes, suppliers and tooling to deliver on the strategy set by senior members of your team, following best practice processes, methodology and approaches.   

As part of the Home Office Government Digital and Data Profession IT Operations community you will contribute to developing best practice standards for service transition and continual improvement.  

What you will do 

Your main day to day responsibilities will be:  

Supporting the process to transition new services into live in a safe and structured manner, ensuring a consistent set of operational requirements are incorporated into service designs.
Driving work forward to meet delivery deadlines, without compromising quality of delivered service and putting in place agreed Service Levels.
Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacle.
Assisting in developing policies, processes and procedures in line with best practice to deliver quality services and ensuring these are appropriately documented.
Supporting with the design and transitioning new services to meet the needs of Portfolio and Product teams, under guidance from the Service Architect.
Creating a Service Package document drawing on knowledge of the service and the Service Architect.

UK residency and security requirements - You need to have lived in the UK for the past 5 years.

Due to business requirements this post is available on a full time/flexible working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of  60% of their working time in the office. This role is not suitable for part-time working due to the nature of the role.

Person specification

Essential Criteria 

As a Senior Service Transition Manager you will have experience of:  

Reviewing and managing changes to service and creating associated documentation (Lead Essential Criteria).
Productive working relationships with project and support teams through effective communication and stakeholder management.
Producing high quality deliverables in a variety of contexts / environments within time constraints.
Applying a structured and methodical approach to problem solving in the most efficient way.
Applying a breadth of knowledge of technical skills and applications Oracle Fusion, Oracle ERP.
Working in enterprise scale IT transition teams and adhering to industry best practice. 

SFIA capability framework 

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all IT Operations levels in the Home Office. This is a link to the capability framework:  All skills A - Z English (sfia-online.org) 

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. 

SFIA levels of responsibility – Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below. 

SFIA Technical Skills 

The essential technical skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework. Please see below for the relevant skills required for your role. 

Technical skills

We'll assess you against these technical skills during the selection process:

Methods and Tools (METL) – level 3
Project Management (PRMG) – level 3
Business Situation Analysis (BUSA) – level 3
Service Acceptance (SEAC) – level 3
Technology Service Management (ITMG) – level 3
Stakeholder Relationship Management (RLMT) – level 3