Service Delivery Manager

Role: Service Delivery Manager

Location: Gloucester Royal Hospital, Great Western Rd, Gloucester GL1 3NN

Hours: 9:00 - 17:00

Salary: £31,000 - £34,500

Reports: 4 * Supply Chain Coordinators who works 08:00 - 16:00 / 09:00 - 17:00

Scope of the role:

* To support the Operations Director & the RSDM in the effective delivery of the Clients managed services to the Trust and day to day service management.

* To proactively manage the supply chain & sub-contracts.

* To be the key point of contact to all Trust staff with regards to the Clients contract and activity.

* To manage the on-site coordinators with support from the Regional Service Delivery Manager and Operations Director as required.

* To represent and promote the Clients managed service's efficiency and the corporate values to the customer site.

* To ensure that all stock is distributed and shelved in a timely manner from delivery when required.

* To ensure that all purchase orders placed by the Client are authorised in accordance with Trust requirements and that all procedures are adhered to.

* To train and support Trust staff in the use of the Clients systems.

* To adhere to the reporting system, processes and to effectively manage expectations.

* To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised.

* To liaise and communicate effectively with supplier and sub-contractor staff.

* To liaise and communicate effectively with all staff.

* To manage and communicate effectively with GMS, the Trust WOS, attending monthly meetings for review and arranging quarterly meetings for all.

* To provide support to all day surgery units, theatres (pre-& post op) with administration and purchasing.

Other Useful Skills:

* Microsoft Powerpoint Skills and ability to deliver presentations

* Basic spreadsheet capability.

* Detail lead and organised.

* Motivational people manager.

Other Benefits:

* 25 Days Holidays + Bank Holidays

* 5% Pension Contributions

* Medicash payments for Gym discounts, Dentist etc.

If you are interested in this role, please contact Nigel Morton at the Bristol Branch on 01179299449 or apply online.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.