Software Developer (Ivanti) - OFGEM - HEO

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we level up our service management practices and look to enable new service capabilities to support our business per our digital strategy.
 
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people. 
 
We’re offering an initial 1-year fixed term role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are being supported, ensuring the teams that support OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus.
 
In this role, you’ll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you’ll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable value. You’ll:

Develop, configure and maintain Ivanti workflows and modules to support end-to-end business processes.
Collaborate with delivery managers, service designers and stakeholders to shape the Ivanti roadmap.
Translate business needs into robust, scalable technical solutions using Ivanti’s best practice tools.
Provide technical support, troubleshoot issues, and ensure platform stability and performance.
Stay up to date with Ivanti developments and identify opportunities for innovation and automation. 

We’re looking for someone with strong experience in Ivanti Neurons or Ivanti Service Manager, or a comparable ITSM platform. You should be confident working independently and collaboratively, with a proactive mindset and a passion for service excellence.
 
At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working and offer an exceptional benefits package, including generous leave, pension contributions, and professional development opportunities.

You’ll play a key role in delivering smart, efficient digital services that underpin the UK’s clean energy future—ensuring our systems are secure, user-focused, and built on strong technical foundations. We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future. 

Job description

Key Responsibilities

Work closely with the Automation Lead and Product Manager to identify opportunities and shape the roadmap.
Keep up to date with Ivanti developments and opportunities they may create for the department.
Set and promote high standards of work.
Build a supportive, transparent, and collaborative working environment.
Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions.
Actively participate in Agile ceremonies.

Key Outputs and Deliverables

Perform daily administration, troubleshooting and resolution of any issues arising within the Ivanti platform.
Support the development of customisations, configurations and enhancements and the testing and release of these into production.
Maintain development, test and live server environments.
Develop and maintain dashboard and reporting features in response to business needs and to support performance monitoring and analysis.
Develop the business-facing portal to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests.
Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively.

Person specification

Essential Criteria

Experience administering Ivanti Neurons or Service Manager or any ITSM platform. (Lead criteria)
Strong technical troubleshooting skills. (Lead criteria)
Experience of modern coding and development standards, practices, and techniques with UCD focus.
ITIL framework knowledge and an understanding of service management principles, including Continual Improvement.
Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill, including the ability to communicate technical concepts to non-technical audiences.
Understanding of information security, system design and support.

Desirable Criteria

Understanding of database and server technologies.
Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols.
Experience with APIs is desirable.
ITIL 4 certification.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Managing a Quality Service
Delivering at Pace