Hybrid - Travel to Warrington office
Circa £65,000 per annum
Full-time, Permanent
Ready to make an impact?
Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. The contract is valued at £187 million over six years.
This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.
As Stakeholder Engagement and Collaboration Lead within our Electronic Monitoring (EMS) team, you'll lead a team responsible for creating powerful connections with our stakeholders across England, Scotland and Wales. You'll be the voice and face of the contract, shaping the way Serco collaborates with partners to build trust, influence positive change and drive contract performance forward.
You'll be entrusted to:
- Lead on stakeholder engagement and represent EMS across the Criminal Justice landscape, acting as a trusted contact point for strategic and operational partners
- Design and deliver national engagement and communications strategies that build public confidence and reflect the values of the EMS contract
- Manage and inspire a high-performing team, helping them deliver effective local engagement and national coordination
- Act as a key liaison for the Ministry of Justice (MoJ), supporting Contract Leadership Team relationships and providing regular updates on the stakeholder landscape
- Collaborate with internal teams to influence business operations, drive innovation and ensure stakeholder voices are clearly heard and acted upon
- Navigate challenging conversations with confidence, using your negotiation skills and emotional intelligence to manage complex relationships
- Represent EMS at meetings, forums and events—both internally and externally—bringing a clear, confident and compelling message
- Develop and oversee stakeholder communications, local training initiatives, and robust processes for managing feedback and complaints
- Take full responsibility for the Communication & Engagement Strategy development, and its delivery within the EMS contract including the development of a fully integrated stakeholder communications plan and reporting.
- Set direction and strategy in line with key stakeholder priorities
Does this sound like you?
You'll be a great fit for this role if you have…
- Experience working in a large, complex organisation like Serco, ideally within the Ministry of Justice (MoJ), His Majesty's Prison and Probation Service (HMPPS), probation, or wider Criminal Justice System
- Strong stakeholder engagement and management skills, including experience working with senior external partners
- The ability to handle challenging conversations constructively, with confidence and professionalism
- Strong negotiation and influencing skills, with the ability to shape outcomes and drive collaboration across teams
- A people-focused mindset - you're a connector, communicator and natural relationship builder
- Experience telling compelling stories that engage internal and external audiences and align with business priorities
- A track record of managing and developing high-performing teams
- A full UK driving licence and flexibility to travel regularly across the UK
Discover all you need to keep growing
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
Because this is a place for you
Our people are integral to everything we do. That's why our benefits are designed to put you first:
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Bonus: A performance-based bonus scheme
- Company car: A company car
- Private medical insurance
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
A little bit about us
At Serco, we're a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We're committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Our inclusive recruitment process: We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we'll make reasonable adjustments from interview through to employment.
As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Let's impact a better future, together. Apply today.
For help with your application, or to discuss your eligibility, please contact 0345 010 4000.
.jpg){kind=logo}