Switchboard Operator

Switchboard Operator | Private Hospital | Full Time | Permanent | St Mellons | Competitive salary plus excellent benefits

Our new Patient Support Centre based in St Mellons is recruiting for a Switchboard Operator to join their team. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems

The Switchboard Operator is the first point of contact for many patients and healthcare professionals. Managing all incoming and outgoing telephone communications, ensuring calls are handled efficiently, courteously, and in line with hospital protocols, the role is an advocate of excellent customer care whilst working as a team. To make a positive difference to our patients lives through outstanding personalised care.

Duties and Responsibilities

• Operating the central switchboard system to manage internal and external calls for multiple hospital sites.
• First point of contact for all switchboard telephone communications, directing calls to appropriate Spire Healthcare hospital staff/departments/key stakeholders.
• Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, to facilitate smooth communication minimising missed calls.
• Escalate technical issues or service disruptions to IT or telecoms support teams.
• In the event of emergency situations responsible for initiating emergency call procedures (e.g. fire, major incident).

Who we're looking for

• GCSEs (or equivalent) including English and Maths.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and focused under pressure, especially during emergencies.
• Enthusiastic, self-motivated, able to prioritise and work accurately under pressure.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Commitment to maintaining confidentiality and adhering to data protection regulations.
• IT literate with the ability to learn new systems quickly.

Desirable:

• Previous experience in a switchboard or call centre environment is highly desirable.
• Proficient in using telephone systems.
• Experience of working in a hospital environment
• Proficiency in Microsoft Office, particularly Word, Outlook and Excel.

Working Hours: Shift-work during Monday-Friday. Saturday working may be required.

Contract Type: Permanent, Full Time

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Please see the attached benefits leaflet for more information.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications